Privacy Statement
This Privacy Policy explains how Smash collects, uses and protects personal data when you use our website and services. We take your privacy seriously and set out here the types of information we hold, why we use it, how we keep it safe and the rights you have in relation to your data.
Types of data we collect
We collect information you provide directly to us and information gathered automatically when you use our services. This includes personal details, technical data about your device and activity, and transactional records related to deposits, bets and withdrawals.
Personal data
Personal data includes the information you give us when registering an account or contacting support. Typical items are full name, date of birth, address, email, telephone number and verified ID documents where required for checks. We use this data to operate your account, perform checks required by law, and to communicate about your account and our services.
Technical data
We collect technical data automatically to provide and improve our services. This can include IP address, browser and device type, operating system, page views, session times and error logs. We use this information to keep the site working, to prevent fraud and to diagnose issues.
Transactional data
Transactional data covers your deposits, bets, wins and withdrawals, payment method details in part, and records of any promotions or bonuses applied to your account. We retain this data to process payments, resolve disputes and for record-keeping purposes linked to compliance and responsible gambling checks.
How we use information
We use data to manage your account, process transactions, provide customer support and to improve our services. Data is also used to detect and prevent fraud and money laundering, and to send important service messages such as security alerts, changes to terms and regulatory notices. Marketing communications are only sent with your consent where required.
Data protection practices
We store personal data on secure servers and use standard security measures such as encryption, access controls and monitoring to protect against unauthorised access. Only authorised staff and selected service providers have access to personal information on a need-to-know basis. We regularly review our security practices.
Cookies and tracking technologies
We use cookies, pixels and similar technologies to remember your settings, measure site performance and personalise content. Some cookies are essential for the service, while others support analytics and marketing. You can manage cookie preferences through your browser and any cookie controls provided on the site.
User rights
You have rights in relation to your personal data including access, correction, restriction of processing and objection to certain uses. Where applicable you may request portability of data you have provided. We will respond to valid requests in line with applicable data protection standards.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team. We may need to verify your identity before processing requests and in some cases we may retain certain information where required by law or for legitimate business purposes such as fraud prevention and record keeping.
Information sharing and third parties
We may share information with payment providers, identity verification services, fraud prevention partners and other third parties who perform services on our behalf. We require these partners to protect data and only use it for the agreed purposes. We do not sell your personal data to third parties.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the website or other reasonable means. Please check this page regularly to stay informed about how we handle your information.