Terms of Use

This page sets out the terms and conditions that govern use of Smash’s online casino and sportsbook services. It explains the relationship between us and our users, the obligations we expect, and the basic rules that apply when you register, deposit, place bets or request withdrawals. By using our services you agree to comply with these terms and any additional rules shown in your account or during promotional campaigns.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the security of your login credentials. Only one account is permitted per person unless we agree otherwise. You must notify us immediately if you suspect unauthorised access or believe your account has been compromised. We may suspend or close accounts where we suspect fraud, bonus abuse, account sharing or other breaches of these terms.

Verification and checks

We may require identity and address verification before allowing certain activity, including large withdrawals. Verification documents can include photo ID and proof of address. We may also request additional information or source of funds documentation where required by our checks. Pending verification, we may restrict account activity and delay withdrawals.

Eligibility requirements

To use our services you must be at least 18 years old and permitted to gamble under local law. We do not accept registrations from persons in jurisdictions where access to our services is prohibited. By registering you confirm you meet these eligibility requirements and that you will not allow anyone else to use your account.

Acceptable platform use

Use of the site is for lawful purposes only. Prohibited activity includes attempting to manipulate game outcomes, colluding with other players, placing bets using stolen payment methods, or exploiting promotions through dishonest means. We reserve the right to investigate suspicious activity and to take action including withholding winnings, cancelling bets or closing accounts where misuse is proven.

General bonus and promotion rules

Promotional terms are published with each offer and form part of these terms. Wagering requirements, eligible games, maximum bet limits and expiry periods vary between promotions. Bonuses may be withheld or reclaimed if we reasonably believe an account has been used to exploit an offer. Only one welcome bonus per household or device is permitted unless otherwise stated.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times are shown in the cashier. We do not accept liability for charges applied by payment providers. Withdrawals are subject to verification checks and may be processed in instalments at our discretion for large amounts. Where required by law or internal policy, we may request additional documentation before releasing funds.

Dispute resolution

If you have a complaint, please contact our support team in the first instance. We seek to resolve disputes promptly and will investigate matters fairly. If you remain dissatisfied, we will provide information on any independent dispute resolution options that apply to your case, where relevant.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to registered users. Continued use of the service after changes are published constitutes acceptance of the revised terms. We recommend checking this page periodically.