Responsible Gambling

We take safer gambling seriously. At Smash we want players to enjoy their time with us while keeping play controlled and safe. This page explains our approach to player protection, the tools you can use to manage play, signs of risky behaviour and where to get help if gambling stops being fun.

Player protection principles

We work to keep play responsible, transparent and user focused. Our aim is to give you clear options to control your activity, fast access to support and straightforward information about safer gambling. We encourage everyone to set limits, take regular breaks and contact us if they have concerns.

Activity-control tools

You can manage your account settings at any time. The tools below are available from your account dashboard and with help from our support team if required.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Typical minimums start at £10, and you can reduce limits at any time. Increases are subject to a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap total losses over a chosen period. This helps keep spending predictable. You can set short-term or longer-term loss caps and review them periodically to match your circumstances.

Time limits and session controls

Use session reminders, daily time limits or automatic time-outs to manage how long you play. Session reminders notify you after a set amount of time, while time-outs give you a temporary break from logging in for a period you choose.

Self-exclusion and account breaks

If you need a longer break, self-exclusion blocks access for a set period or permanently. During self-exclusion you will not be able to log in or place bets. To lift a fixed self-exclusion you must contact support and follow any required steps; permanent exclusion is final.

Signs of problematic behaviour

Watch for changes such as chasing losses, spending more than planned, borrowing to fund play, neglecting work or family, or feeling anxious about gambling. If you or someone close to you notices these signs, act early and use the tools available.

Tips for maintaining control

Set a budget before you play and stick to it, use deposit and loss limits, enable session reminders, avoid gambling when stressed or under the influence, and take regular breaks. Keep separate finances and never use money intended for bills or essentials to gamble.

Professional help and support organisations

If you need more help, speak to our team via live chat or email [email protected]. You can also contact national support services for confidential advice and treatment, such as GambleAware and GamCare. If you are in immediate distress, contact your local emergency services or Samaritans.